Policies

 

 Our email address is hello@thekawaiinotebook.com.au


Returns & Exchanges


The Kawaii Notebook strives to provide you with products that are of the highest quality. But if for any reason you are unhappy with the items you receive, they can be returned for an exchange or refund. Items must have original packaging and returned within 14 days from date of purchase.

Exchanges: Return the items to be exchanged. Please include a self-addressed prepaid satchel for your new items to be returned in. Original delivery charges will not be refunded.

Returns: Return the items to be refunded. You will be credited for the items (less delivery) as soon as they are received in original condition.

Damaged/Faulty Items: At The Kawaii Notebook, all items are carefully checked prior to dispatch. However, if merchandise is found to be defective, please contact us to discuss your options.

Out of Stock/Back Orders: From time to time, due to unforeseen circumstances, items may be out of stock. Should this happen, you will be contacted immediately to notify you of this. Should this occur, you will be given the opportunity to cancel your order, choose an alternate product or back order your item (where possible).


Please Note: Sale items cannot be exchanged unless faulty. Please choose carefully.

In regards to unpaid orders, items will be returned to stock if payment is not made within 24hrs.

Privacy Policy

 

At The Kawaii Notebook we respect your privacy. Your personal details will be kept confidential and will not be disclosed, exchanged or sold and will only be used to process your order and/or forward you our newsletters. The online ordering system is through PayPal  - with payment processors at SSL secured and encrypted sites. Any information collected by PayPal, or The Kawaii Notebook is for the sole purpose of giving you a secure and efficient shopping experience.

Important Notice


All of our text, product descriptions & images are copyrighted to The Kawaii Notebook. We take many of the product images, and where we don't, we are supplied with them by the companies themselves and they are used with full permission. These images are often cropped and adjusted accordingly to fit in with our website, which takes time and costs money. Please refrain from copying or taking any of our text and images for use on your own site without permission, otherwise we will seek legal action.

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